Refund Policy
In the event of any issues arising, such as duplicate charges caused by processing errors, failure to meet specific service requirements, or the inability to complete a design order within the delivery policy, we will promptly refund the affected order amount. The refund process follows the outlined procedure below:
Our Money-Back Guarantee
Content Payback Guarantee
Under carefully defined conditions, we stand ready to provide a refund if you encounter dissatisfaction or identify shortcomings in the content, articles, posts, or copywriting services we provide. This guarantee comes into effect after the third revision, allowing ample opportunity to address any concerns.
Monthly SEO Package Refund
Assuming that we have failed to fulfill our obligations as outlined in your monthly SEO package’s agreement and terms and conditions, we will gladly refund your payment in full. While we strive to offer refunds in appropriate circumstances, they are not applicable for one-time SEO services. Our policy is designed to align with the nature of ongoing monthly packages, where we can continuously refine and optimize your SEO strategy to achieve the desired outcomes.
Ad Payment Reimbursement
If you are unsatisfied with the results of your Google and social media ads and the funds you provided have not been utilized for the campaign, we will promptly reimburse the full amount to you. In situations where a partial payment has been made and a portion of the funds has already been spent, we will refund the remaining balance in accordance with the terms outlined in our contract.
Web Design Refund Protocols
The execution of web design and development projects necessitates substantial resources, time, and internal expenditures. As a consequence, once a payment or deposit has been rendered, it becomes non-refundable. In the event that a project is canceled, delayed, or postponed by the client, our company will retain all funds received. If the client requires work to be performed that falls outside the predetermined scope of compensation, it is imperative to acknowledge that an extra fee will be applicable. No exceptions will be made in this regard, as strict adherence to this policy is paramount.
Social Media Marketing Rebate Terms
Destiny Marketing is committed to optimizing your websites and social media accounts, including Facebook, Instagram, and other platforms, in accordance with the latest algorithms. Prior to seeking reimbursement for your social media marketing services, it is crucial to acknowledge that search engine algorithms, which govern the ranking of pages and social media accounts undergo regular updates. These changes occur periodically, rendering any professional marketing company unable to exercise control over them. Given the circumstances, we provide our esteemed clients with a guarantee of specific outcomes during unpredictable events based on the challenges of the algorithm. In such situations, only clients who have availed themselves of our 30-day marketing plan are eligible to submit refund appeals. We regret to inform you that we do not provide rebates for partial months or one-time payments. Following our refund policy, the provision for repayment remains valid within a specific timeframe of 4-5 days. Beyond this timeframe, which commences from the service initiation date, we cannot accommodate any further requests.
How Long Do Refunds Take?
The duration for a refund to be processed and returned to you relies on various factors, including the payment method, the currency used, and your bank’s refund processing time. In the case of a bank transfer, it generally takes 3 to 5 working days for the refund to be reflected.
For credit or debit card payments, please be aware that the refund process may take slightly longer. Typically, it can require up to 10 working days for the funds to be reimbursed. This extended timeframe is necessary as our service provider and the bank responsible for issuing your card work together to process the refund. To obtain more precise information concerning the refund duration based on your currency, kindly refer to the currency details provided at the bottom of each page.
How to Request a Refund?
Our company upholds a stringent refund policy, specifying that any refund requests must be made within 120 hours of your initial response. However, our utmost dedication lies in ensuring your absolute satisfaction as our esteemed customer. To this end, we strongly advise contacting us at contact@destinyseo.com if you encounter any concerns or issues. In order to facilitate a seamless process, we request that customers provide us with a detailed briefing and clear requirements for their project within seven days of making the payment. This requirement is essential, as failure to comply will render the amount paid non-refundable.
To ensure that your refund request is approved, please make sure you meet the following requirements:
- Claim your refund by contacting us and specifying your concern
- Allow us to try and resolve your matter by virtue of our revision policy
- If we are unable to determine your issue, we will email you a refund request approval from our refund department.
If you have any questions, contact us here or call our customer support hotline at +92 342 4032746.